Periodically, customer services staff of BRAVO will perform client inquiries to acknowledge the comments, suggestions; on that basis, there would be a classification and transfer to specialized part to handle this request. The steps include:

• Contact by phone, write email or chat with customers.

• Capture requirements, classify and transfer to Maintenance Department.

• Confirm with the client’s department and make appointment to complete the job.

• Check the progress of the work has promised with customers.

• Confirm completion of the work has dealt with and store related documentary